Ford Order Tracking Not Working – A Troubleshooting Guide!

When you’re excitedly looking forward to getting your new Ford car, the worst thing is having the system that tracks your order disappoint you. However, many Ford customers had frustrating problems with their order tracking system not working as it should.

Ford customers faced issues with their order tracking system not working as expected. Common reasons behind these problems include wrong details, server problems, expired links, some pending updates, etc. To resolve this issue, you have to solve all of them individually.

This informative guide will analyse the problems and provide solutions to ensure your Ford order tracking functions flawlessly. Let’s explore what you need to know.

How To Use Ford Order Tracking? – Understand The System First!

How To Use Ford Order Tracking
Source: ford-trucks

Ford’s order tracking system uses a complex database to keep customers informed about the status of their vehicle orders. You’ll need two essential pieces of information to track your order: your Vehicle Identification Number (VIN) and your order number. 

When you place your order, these details are provided to you, with the VIN being a 17-digit code. Once you have these details, you can visit the official Ford website’s order tracking page and input them.

Afterwards, click the “accept and track” option within the same tracking form. This action should display your order’s current status. If, for some reason, you can’t see the order status, it might indicate that the Ford vehicle order tracking system isn’t functioning correctly. 

However, don’t worry; you can still find out your order status. You’ll just need to follow a slightly different process. Just stay with us!

Why Is Ford Order Tracking Not Working? Reasons – And Their Solutions!

1. You might be entering your details wrong:

The possibility of incorrectly entering your details is a common concern everyone should be aware of. Errors can happen for various reasons, including typos, distractions, or even technical issues. These errors should also be related to your order ID and VIN (Vehicle Identification Number).


Procedure 1: To minimize the risk of entering incorrect details, it’s advisable to double-check and verify the information you provide, especially when filling out important forms, making online transactions, or updating personal records. Taking a moment to review and ensure accuracy can save you from potential complications and inconveniences down the line.

Procedure 2: It’s also a good idea to take a screenshot of the order details, like the order ID and VIN. They might appear on booking invoices. Once you’ve located them, and if they are in digital form, double-check that they match the details you’re entering on the website. If everything lines up, great! You have the right information.

2. Checking your computer:

It is not always an issue on the company side. Sometimes, your computer or any other electronic device appears to have a tracking issue. This might be the faulty computer’s caching system causing an error. 


To solve any issues with your system, accessing the website from at least two other devices, such as a laptop or a mobile phone, is a good idea. Additionally, you can open the website in a different web browser to see if your computer’s caching system is causing any errors or issues. 

Once you find these problems, you should wait for a while before trying again, as sometimes temporary issues can resolve themselves quickly.

facing the problem of Ford order tracking not working
Source: itechhacks

It is frustrating that you are facing the problem of Ford order tracking not working. However, there are a lot of reasons why this happens. Server issues are also one of the leading causes. 

When the website server goes down, it shows you an error in order tracking. Ford’s order queues are often long so that multiple online reports may indicate a website issue.


For smooth tracking of your Ford’s order, you must:

  • Search for updates with keywords like ‘Ford vehicle order tracking not working’ on Google, Twitter, or Ford community forums.
  • Server problems usually get fixed in minutes to a few hours, depending on their complexity.
  • If you’re sure it’s a server issue, revisit the website later to see if it’s resolved.

Sometimes, the links provided to customers in their order forms are only active for a short time. After this time, the website archives the page, making it inaccessible. It’s important to ensure you’re attempting to access the order tracking page, not the order confirmation page. 

Occasionally, a website might redirect you to an older link or a previously visited page, creating confusion among people.


You can delete your cookies and clear your browser’s cache to avoid this. Make sure that the browser you’re using takes you to the correct page—the one you type in manually—rather than a page or link you’ve visited on the same website.

You can verify your order status right here on Ford’s tracking page.

5. Checking your emails for pending updates:

You may have some important details and order updates sent to your email inbox as well. This negligence also puts you under the stress of tracking not working as you need. 


In order to overcome this issue, check your email notifications regularly to stay up-to-date on the current status of your order. This way, you can track its progress more effectively.

What If I Have Done Everything? – Just Take A Look!

If you’ve tried everything and the website still needs to be fixed, here’s what you can do next. First, make sure you’ve gone through this checklist:

  • Double-check your order details.
  • Try using a different web browser.
  • Attempt to access the website from another device.
  • Use the correct link by clearing your browser’s cookies and cache.
  • Consider waiting for a while to see if the website comes back online.

Usually, a Ford delivery takes around 12-14 weeks, so you should receive your delivery within this timeframe. If you want to know the exact status of your order, you can reach out to Ford’s customer support as an alternative to relying solely on the online information database.

However, it’s essential to exhaust these troubleshooting options before contacting support. Contacting them prematurely may result in them advising you to wait or recheck your order details. Keep in mind that customer support might have long wait times.

And Here You Go! These were some of the causes that caused the Ford order tracking system to not work and their possible solutions to overcome this issue. By diagnosing these problems, you can avoid this issue. 

Frequently asked questions:

1. What does final preparation mean for the Ford Tracker?

Final preparations mean the dealer has the vehicle and is getting it ready. In my case, I received the vehicle the day after it went through the final preparation process.

2. Is the Ford order tracking system the same for all models?

No, Ford may use different tracking systems for various vehicle models. Contact your dealership for model-specific information.

3. Can I track my order without a VIN?

Having your Vehicle Identification Number (VIN) makes tracking more accurate, but you can still get basic information without it.

4. Is there a mobile app for Ford order tracking?

Yes, Ford offers a mobile app that allows you to track your order on the go conveniently. So you can easily track your order on mobile.

Bottom lines:

To resolve the issue of Ford order tracking not working, customers are advised to ensure that the correct details are added, links are not expired, there is no pending information, and servers are not down. Addressing these concerns helped customers track their Ford orders more effectively and enjoy a smoother buying experience. You can also approach customer support if you are still waiting for the expected result from the given troubleshooting.